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Customer Care

At All Saints we are committed to providing the best possible customer experience. Once you’ve purchased an All Saints home we want you to enjoy every moment. We have a Customer Care team dedicated to ensuring any initial issues you might have are rectified as soon as possible. We have a Quality Review process to guarantee our buyers are happy with their home.

Quality Review

  • Step 1 – On the day you move in following legal completion our Customer Care manager will arrange to meet with you and carry out a full handover procedure with you.
  • Step 2 – An All Saints Representative will arrange to visit you 7-10 days from the day you move in. We want to see how you’re settling in and answer any questions you may have.
  • Step 3 – Following the initial visit, a second visit will take place within 7-10 days to rectify any initial cosmetic issues you may have.
  • Step 4 –the next 12 months – Essentially, we offer two levels of support: one for emergency situations and one for all other items covered by our warranty.

If you wish to report a problem, please call our Customer Assistance Line on 07961 613274. We will firstly go through a simple checking process with you to ensure we solve the problem quickly and with the minimum of fuss.

Repair times will depend upon the severity of the problem and the availability of materials and skilled labour, All Saints will rectify any issues within 28 days.